What cookies are
Cookies are small text files stored by your browser when you visit a website. They help the site remember things — like that you're logged in, or which region you prefer — across page loads and across sessions.
How we use cookies
We use cookies to keep you signed in to our control panel, prevent CSRF attacks, remember your region preference, and (only with your consent) measure how visitors use our marketing pages so we can make them more useful.
Cookie categories
We classify the cookies we set into three categories:
- Strictly necessary — required for the Service to function (auth, CSRF, load balancing). Cannot be disabled.
- Functional — remember your preferences (region, theme, dismissed banners). Disabling these reduces convenience but won't break the Service.
- Analytics — help us understand how marketing pages perform. Set only with your consent and respecting Do Not Track / Global Privacy Control.
Cookies we set
| Name | Purpose | Category | Lifetime |
|---|---|---|---|
| he_session | Authenticated session | Necessary | Session |
| he_csrf | CSRF token | Necessary | Session |
| he_lb | Load balancer pinning | Necessary | 15 minutes |
| he_region | Preferred region | Functional | 1 year |
| he_consent | Cookie consent state | Functional | 1 year |
| he_attr | Marketing attribution | Analytics | 90 days |
Third-party cookies
On marketing pages we may load third-party scripts for chat (Intercom), analytics (Plausible — cookieless) and demo scheduling (a small number of scripts only loaded with consent). The control panel itself avoids third-party cookies entirely.
Your controls
You can change your consent at any time from the cookie banner footer link "Cookie settings". Most browsers also let you block or delete cookies — see your browser's help pages for instructions. We respect Do Not Track and Global Privacy Control headers across all pages.
Updates to this notice
We update this notice when we add or remove cookies. Material changes are announced 30 days in advance via email and an in-product banner. The "last updated" date at the top reflects the most recent change.