Support
Real humans. Five-minute median. No tier-1 tax.
Every customer — even on the $5 plan — gets the same support. We staff our support team with engineers, not script readers.
24/7 chat
Response <5 minOpen chat from any panel page. Real human, not a junk bot. Median response in 2026: 1m 47s.
Start a chatTickets
Same business dayHand off long debugging threads with attachments, packet captures and SQL plans. Engineers reply in-thread.
Open a ticketPhone & on-call
24/7, named TAMPremium and Compute customers get a phone tree to a named technical account manager and on-call escalation.
See the number New
An AI assistant that reads the same docs we do.
Pull the assistant up with ⌘K from anywhere in the panel. It searches our docs, your account, and even your terraform state to suggest precise fixes — never invented commands.
- Cited answers — every claim links to a doc URL.
- Read-only by default, mutating actions need ⌘+Enter twice.
- Hands off to a human in <1 minute when it's stuck.
# control plane → assistant › Why is my db-fra1 hot at 02:00 UTC? → checking pg_stat_statements on db-fra1… → found a regression: query in /orders/api missed the "orders_user_id_idx" after Apr 18 deploy. → suggested fix: rerun migrations/0421_index.sql → source: docs/databases/missing-index [Apply fix · ⌘+Enter to confirm]
Help articles people search for
Top of the queue.
- Migrating a domain (DNS + SSL + email)
- Resizing a droplet without downtime
- Setting up SSO and SCIM with Okta or Entra
- Restoring a Postgres backup to a point in time
- Configuring DDoS Shield rules for a WAF
- Turning on per-region billing tags
- Streaming audit logs to Datadog or S3
- Adding a sub-account for an agency client
Ready when you are
Stuck on something? Don't suffer alone.
Spin up a region in under a minute. Bring your own panel. Pay by the hour. Cancel any time.
- No credit card to start
- Free migration from any provider
- 99.99% uptime SLA, in writing
Frankfurt · 3 nodes · healthy
38ms p99
# spin up a 4 vCPU / 8 GB cloud VPS in 55s $ hostengine vps create --plan "performance-4x8" --region "fra1" ✓ provisioned vps_2x9k1q (172.247.18.42) ✓ image debian-12 ready · ssh keys attached ✓ snapshot policy: hourly · backups: 30 days $ hostengine domain attach "trading.acme.io" --ssl ✓ DNS verified · Let's Encrypt cert issued in 6.4s
55s
median provision
14
global regions
$200
welcome credit